Terms & Conditions
1. Who We Are
These Terms & Conditions (“Terms”) govern your use of the website www.authentixmedia.com (the “Website”) and, where applicable, the initial engagement with AuthentiX Media, a UGC & creative content agency operated by:
Estamax s.r.o.
Narcisová 6053/12
900 27 Bernolákovo
Slovak Republic
Company ID (IČO): 53794354
Tax ID (DIČ): 2121492032
VAT ID (IČ DPH): SK2121492032
Email: info@authentixmedia.com
In these Terms, “we”, “us” or “our” refers to Estamax s.r.o. / AuthentiX Media. “You” or “Client” refers to any visitor or business accessing or using our Website or making an enquiry about our services.
By using this Website, you agree to be bound by these Terms.
2. Scope of These Terms
These Terms apply to:
Use of the Website – browsing, viewing content, submitting contact forms, etc.
Initial communication about our services – submitting project enquiries, requesting quotes, booking discovery calls.
Any actual provision of services (e.g. creation of UGC videos, ad creatives, retainers) will be governed either by:
a separate written agreement / order form / proposal accepted by both parties, or
a specific contract or statement of work (“SOW”) that supplements these Terms.
If there is a conflict between these Terms and a specific signed contract, the specific contract prevails.
3. Eligibility & Business Use
Our Website and services are intended primarily for business and professional use (B2B).
By using this Website or contacting us regarding services, you confirm that:
you are at least 18 years old;
you are acting on behalf of a business, brand or professional activity;
you have authority to enter into discussions or agreements on behalf of that business.
We do not knowingly target or contract with consumers in the sense of EU consumer law for these services.
4. Our Services (General Description)
AuthentiX Media is a content agency specialising in:
User-Generated Content (“UGC”) videos and creatives;
social media content for platforms such as TikTok, Instagram, Facebook, YouTube;
creative strategy, concepts, hooks and scripting for performance ads;
coordination and management of a network of independent UGC creators and spokespersons.
We operate as an agency / intermediary: we manage the strategy, creator selection, coordination and quality control, while individual UGC videos are created by independent third-party creators (freelancers).
The exact scope, deliverables, timelines and pricing for any project will be specified in a separate order, proposal or agreement.
5. No Legal, Financial or Professional Advice
Content on this Website is for general informational and marketing purposes only. It does not constitute:
legal advice,
tax or financial advice,
any other regulated professional advice.
You should not rely solely on Website content when making business or legal decisions.
We are not liable for any decisions you make based on Website information without obtaining appropriate professional advice.
6. Website Use & Acceptable Behaviour
You agree to use the Website only for lawful purposes and not to:
violate any applicable laws or regulations;
attempt to gain unauthorised access to the Website, servers or databases;
introduce viruses, malware, or harmful code;
use automated tools (bots, scrapers) in a way that overloads or interferes with the Website;
attempt to reverse-engineer, decompile or modify any part of the Website;
use the Website to send spam, unsolicited communications or unlawful content.
We may, at our discretion, restrict or block access to the Website for any user who violates these Terms.
7. Enquiries, Briefs and Information You Provide
When you contact us via forms, email or other channels, you may provide:
contact details (name, email, company, position),
brand / website links,
project briefs,
campaign goals, budgets and timelines.
You confirm that:
all information you provide is accurate, up to date and complete;
you have the right to share that information with us;
your brief does not infringe the rights of any third party.
We will treat this information as confidential business information and use it only for:
assessing whether we can work with you,
preparing proposals and estimates,
providing agreed services.
Details on the processing of personal data are covered in the Privacy Policy (separate document).
8. Third-Party Creators & Platforms (Including Fiverr)
To deliver UGC videos and content, we may work with independent creators engaged via third-party platforms (e.g. Fiverr) or directly.
You acknowledge and agree that:
Creators are independent contractors, not employees of Estamax s.r.o.
We may manage communication, briefs and delivery via such third-party platforms.
All services remain subject to those platforms’ own terms and conditions, where applicable.
We remain your primary contact and responsible agency for:
project management,
creative direction,
selection and coordination of creators,
quality control of deliverables.
However, we are not responsible for the internal policies or technical issues of those third-party platforms.
9. Intellectual Property & Usage Rights
9.1. Ownership of Client Materials
You retain ownership of all materials you provide to us, including but not limited to:
logos, brand names, trademarks,
product photos, packaging, brand assets,
existing creatives, scripts or copy.
You grant us and our creators a non-exclusive, worldwide, royalty-free licence to use these materials solely for the purpose of creating and delivering the agreed UGC content.
You warrant that you have the right to grant this licence and that your materials do not infringe the rights of others.
9.2. Ownership of Created Content (UGC Videos)
Unless otherwise agreed in writing:
The original creator (freelancer) retains underlying copyright in the raw footage and performance.
You, as the paying client, receive usage rights to the final edited videos as specified in your package or contract (e.g. organic social, paid ads, duration of use, territories).
We will clearly specify in your offer / order:
whether usage is organic only or organic + paid ads,
whether usage is limited in time (e.g. 3 / 6 / 12 months) or perpetual,
which platforms / media are covered (e.g. TikTok, Meta, YouTube, website, etc.).
You may not:
resell, sub-licence or distribute the content to other brands or entities;
use the content beyond the agreed scope (e.g. TV broadcast if only online rights were granted);
alter the content in a way that harms the creator’s or our agency’s reputation.
Any extended usage (e.g. unlimited, broadcast, new platforms) may require an additional licence fee.
9.3. Our Portfolio & Self-Promotion Rights
Unless explicitly agreed otherwise in writing, you grant us the right to:
display the final content (or its parts) in our agency portfolio (website, presentations, social media);
reference your brand name and logo as a client;
describe the project in case studies and decks.
Where agreed, we will anonymise or partially mask sensitive data (e.g. ad performance metrics).
9.4. Use of Our Website Content
All text, design, graphics, logos and content on this Website (excluding client logos and creator samples) are the intellectual property of Estamax s.r.o. or its licensors.
You may not:
copy, reproduce or redistribute Website content for commercial purposes;
use our brand name, logo or visual elements without written permission.
10. Fees, Quotes & Payment
Details of fees, packages and payment terms will be provided in:
a specific proposal / quote, and/or
a separate agreement / order confirmation.
Unless stated otherwise:
All prices are quoted excluding VAT (if applicable).
Payment terms are typically upfront (part or full) before production starts.
Payments are made via bank transfer or other agreed methods.
Late payments may result in:
delay of production,
suspension of ongoing work,
withholding of usage rights until full payment is received.
We reserve the right to adjust our pricing at any time, but such changes do not affect already confirmed orders.
11. Revisions & Client Responsibilities
We will specify in each package or contract:
how many revision rounds are included (e.g. 1–2 revisions on the final edit),
what type of changes are considered a “revision” vs. a “new order”.
You are responsible for providing:
clear and complete briefing information;
brand guidelines (if relevant);
feedback within reasonable deadlines.
Delays or incomplete information from your side may:
postpone delivery dates,
require additional fees for scope changes.
12. Cancellations & Refunds
Because UGC videos are custom-made content, we generally do not provide refunds once:
a creator has started work, or
production expenses have been incurred.
However, we may, at our discretion, offer partial refunds or credits in specific situations (e.g. if we are objectively unable to deliver at all).
Any cancellation or change of scope must be agreed in writing.
13. No Guarantee of Specific Results
Our services are designed to create high-quality content optimised for engagement and performance. Nevertheless, you acknowledge that:
we cannot guarantee specific results such as sales, conversions, ROAS or campaign performance;
performance depends on many factors outside our control (ad account setup, targeting, offer, competition, platform changes, etc.).
We are not liable for any loss of profits, revenue or opportunities arising from the use of content produced by us or our creators.
14. Limitation of Liability
To the maximum extent permitted by applicable law:
Our total aggregate liability for any and all claims arising from or related to your use of the Website or our services shall be limited to the amount you paid us for the specific project giving rise to the claim.
We shall not be liable for:
indirect, incidental, special or consequential damages;
loss of profits, revenue, business opportunities or data;
platform bans, account suspensions or policy violations by advertising platforms (e.g. Meta, TikTok, Google);
delays or failures caused by third-party platforms, creators or technical issues beyond our control.
Nothing in these Terms limits liability where such limitation is prohibited by law (e.g. for intentional misconduct).
15. Indemnity
You agree to indemnify and hold harmless Estamax s.r.o., its directors, employees and contractors from and against any claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or related to:
your use of the Website or services in violation of these Terms;
any content, materials or information you provide to us that infringes third-party rights;
your use of the delivered content in a way that violates applicable laws, advertising policies or platform terms.
16. Data Protection & Privacy
We process personal data in accordance with applicable EU and Slovak data protection laws (including GDPR).
Details regarding:
what personal data we collect,
how we use it,
how long we store it,
your rights as a data subject,
are set out in our Privacy Policy, which forms an integral part of your use of this Website.
By using this Website or contacting us, you acknowledge that you have read and understood our Privacy Policy.
17. Links to Third-Party Websites
The Website may contain links to third-party websites (e.g. creators’ profiles, external resources, tools).
We are not responsible for:
the content, security or privacy practices of third-party sites;
any damage or loss arising from your use of third-party websites.
Accessing such links is at your own risk.
18. Changes to the Website and These Terms
We may, at any time and without prior notice:
update, change or remove parts of the Website;
modify these Terms.
The most current version of the Terms will always be available on the Website with an effective date.
If you continue to use the Website after changes have been published, you are deemed to have accepted the updated Terms.
19. Suspension or Termination of Access
We may suspend or terminate your access to the Website if:
you violate these Terms;
we suspect misuse, fraud or illegal activity;
we are required to do so by law or regulatory authority.
In such cases we are not obliged to refund any amounts paid for services already performed, unless required by applicable law or specific contract.
20. Governing Law & Jurisdiction
These Terms and any disputes arising out of or in connection with them (or with your use of the Website/services) shall be governed by:
the laws of the Slovak Republic, without regard to its conflict of laws rules.
Any disputes that cannot be resolved amicably shall be submitted to the competent courts of the Slovak Republic, unless mandatory law requires otherwise.
21. Severability
If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions shall remain in full force and effect. The invalid provision will be replaced by a valid one that most closely reflects the original intent.
22. Entire Agreement
These Terms, together with any additional contracts, order forms or written agreements relating to specific services, constitute the entire agreement between you and Estamax s.r.o. regarding the use of this Website and the subject matter described herein.
23. Contact Details
For any questions about these Terms, you can contact us at:
Estamax s.r.o.
Narcisová 6053/12
900 27 Bernolákovo
Slovak Republic
Email: info@authentixmedia.com