top of page
AutheniX Media
Get Started
Beauty Tutorial Setup

Refund Policy

Last updated: November 30, 2025

AuthentiX Media (Estamax s.r.o.)

Narcisová 6053/12, 900 27 Bernolákovo

Slovak Republic

IČO: 53794354

DIČ: 2121492032

IČ DPH: SK2121492032

Email: info@authentixmedia.com


1. General Policy

Because AuthentiX Media provides digital creative services delivered by third-party creators (UGC video creators), all projects involve labor, preparation, time, planning, and resource allocation immediately after payment.

For this reason, all payments are considered final, with limited exceptions listed below.


2. When Refunds Are Not Available

Refunds are not provided in the following cases:


2.1 After Creator Assignment

Once a creator has been assigned to your project and has begun preparing, filming, or planning content, refunds are not available.


2.2 Subjective or Preference-Based Requests

We do not issue refunds for reasons including:

  • “I don’t like the creator’s style”

  • “The content is not what I imagined”

  • Personal preference changes

  • Change of internal brand strategy


We provide one revision for Starter and reasonable revisions for Standard & Premium packages to address these concerns.


2.3 Failure to Read Package Details

No refund is issued if the client:

  • Expected deliverables not included in the chosen package

  • Did not provide required materials (scripts, product details, guidelines)

  • Purchased the wrong package


2.4 Delayed Product Shipping

Creators cannot start without receiving the product.If the client delays shipping, this is not grounds for a refund.


3. When Refunds May Be Available

Refunds may be considered only in the following situations:


3.1 Creator Fails to Deliver

If the assigned creator fails to deliver content past the maximum delivery window (7 days for Starter, 7 days for Standard, 7 days for Premium) and the client does not accept a replacement creator.


3.2 Creator Error with No Possibility of Correction

A refund may be issued if:

  • The creator delivers unusable content due to an error on their side

  • AND the error cannot be fixed with a revision

  • AND no replacement or re-shoot is acceptable to the client


3.3 Duplicate or Accidental Payments

If a payment is duplicated or processed in error, the duplicate amount will be fully refunded.


4. Late or Missing Refunds

If a refund is approved:

  • Processing time: 3–10 business days

  • Refund will be issued to the original payment method

  • If delayed, contact your bank or payment provider

  • If unresolved, contact us at support@authentixmedia.com


5. Project Cancellation by Client

If the client wishes to cancel before a creator is assigned, a 50% cancellation fee applies to cover administrative and operational costs.

After creator assignment, cancellations are not eligible for a refund.


6. Content Rights and Refunds

If a refund is issued:

  • All rights to the content remain with AuthentiX Media and the creator

  • The client may not use or publish the videos

  • Any usage will be considered a copyright violation


7. Creator Substitution

If a creator becomes unavailable due to illness, technical issues, or other reasons:

  • We will assign a suitable replacement creator

  • No refunds are issued when a replacement is provided and accepted

 

bottom of page